Slot99 Privacy Policy

Introduction

Slot99 ("we", "us", "our") operates the online gaming platform at slot99.pl. This Privacy Policy describes how we collect, process, store, and protect the personal data of players who register and use the Slot99 platform in the Philippines.

We take the privacy of our players seriously. This policy has been written to be clear and straightforward so that every player — whether based in Manila, Cebu, Davao, or elsewhere in the Philippines — understands exactly what happens to their personal information when they use our platform.

This policy applies to all personal data collected through the slot99.pl website, the Slot99 Android APK, the iOS PWA, and any related communications we send to registered players. It should be read alongside our Terms and Conditions.

Data We Collect

We collect personal data in three main ways: information you give us directly, information generated by your use of the platform, and information from third parties such as payment providers.

We do not collect data that is not necessary for the above purposes. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or religious beliefs.

How We Use Your Data

Personal data collected by Slot99 is used for the following purposes:

• Account creation and management — to set up and maintain your Slot99 account, including processing your registration and authenticating logins via OTP.
• Identity verification (KYC) — to verify your age and identity in compliance with responsible gaming obligations, and to confirm you are at least 21 years old and located in the Philippines.
• Processing transactions — to handle PHP deposits, withdrawals, and balance adjustments through your linked e-wallet or Philippine bank account.
• Platform security and fraud prevention — to detect and investigate suspicious activity, prevent duplicate accounts, and protect the integrity of betting markets.
• Responsible gaming — to monitor gameplay patterns where self-exclusion or deposit limits are in place, and to support players who may need intervention.
• Customer support — to respond to your enquiries, resolve account issues, and maintain records of communications for quality purposes.
• Platform improvement — to analyse aggregate usage data and improve the experience for all Filipino players on Slot99.
• Legal and compliance obligations — to retain records as required and respond to lawful requests from relevant authorities in the Philippines.

We do not use your personal data for automated decision-making that produces significant legal effects without human oversight.

Sharing Your Data

Slot99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share data only where necessary to operate the platform and fulfil our obligations to you.

Parties with whom we may share your data include:

• Payment processors — to facilitate PHP deposits and withdrawals through local e-wallets and Philippine bank transfer channels.
• Identity verification providers — to process KYC document checks for account verification purposes.
• Fraud prevention and security services — to identify and respond to suspicious activity across the platform.
• IT and hosting infrastructure providers — to store and process platform data securely, with data handling agreements in place.
• Legal and regulatory authorities — where we are required by law, court order, or lawful authority to disclose information.

All third-party service providers are required to handle your data only for the specific purpose for which it was shared, and to maintain appropriate security standards. We do not authorise any provider to use your data for their own independent purposes.

Data Security

Slot99 applies a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• SSL/TLS encryption — all data transmitted between your device and the Slot99 platform is encrypted in transit.
• OTP authentication — one-time passwords are used during login and sensitive account actions to verify your identity.
• Access controls — internal access to personal data is restricted to authorised personnel on a need-to-know basis.
• Secure storage — account data and KYC documents are stored on secured systems with encryption at rest.
• Regular security assessments — we review platform security processes regularly to identify and address vulnerabilities.

While we implement strong security measures, no online system can be guaranteed to be completely free from risk. You also have an important role to play — keeping your login credentials private, not sharing your password, and contacting us immediately if you suspect unauthorised access to your account are all critical steps on your end.

Data Retention

Slot99 retains your personal data for as long as your account remains active, and for a reasonable period after account closure as required for legal, compliance, fraud prevention, and dispute resolution purposes.

Specific retention periods may vary depending on the category of data:

• Registration and account data is retained for the duration of your account and for a defined period following closure.
• Financial transaction records — including PHP deposit and withdrawal history — are retained for the periods required under applicable financial record-keeping obligations.
• KYC and identity verification documents are retained in line with verification and compliance requirements.
• Customer support communications are retained for a reasonable period to assist with follow-up and dispute resolution.

When personal data is no longer required for any of the above purposes, we securely delete or anonymise it. Anonymised, aggregated data that cannot be linked back to you may be retained indefinitely for platform analytics and improvement purposes.

Cookies and Tracking Technologies

Slot99 uses cookies and similar tracking technologies to keep the platform functioning correctly and to understand how players use the site. We do not use cookies to serve targeted advertising.

You can manage cookies through your browser settings. Disabling essential cookies may affect your ability to log in or use key platform features. Analytics cookies can be declined without affecting platform functionality.

Your Privacy Rights

As a Slot99 player, you have rights over your personal data. You can exercise any of the following by contacting our support team:

These rights are not absolute in all cases. For example, we may need to retain certain financial records for compliance purposes even after an account is closed. We will always explain the basis for any limitation on your rights when responding to a request.

To exercise any of these rights, contact our support team at support@slot99.pl. We aim to respond to all privacy-related requests promptly. If we need additional information to verify your identity before processing a request, we will let you know.

Minors and Age Restrictions

Slot99 is strictly for players aged 21 and above. We do not knowingly collect or process personal data from individuals under 21 years of age. Age verification is a standard part of the registration and KYC process.

If we become aware that personal data from someone under the age of 21 has been collected, we will immediately suspend the relevant account and delete the data as promptly as practicable. If you believe a minor has accessed Slot99 using your device or credentials, please contact us immediately and secure your account by changing your password.

Changes to This Policy

Slot99 may update this Privacy Policy from time to time to reflect changes in platform operations, applicable regulations, or best practices in data protection. When we make changes, the updated policy will be published on this page with a revised date at the top.

For material changes that significantly affect how we use your data, we will make reasonable efforts to notify you via your registered email address or through an in-platform notification. Continued use of the Slot99 platform after a policy update constitutes your acceptance of the revised terms.

We recommend reviewing this page periodically, particularly if you have been away from the platform for an extended period.

Contact Us About Privacy

If you have questions about how Slot99 handles your personal data, want to exercise any of your privacy rights, or have a concern about how your information has been used, please reach out to our support team.

Email: support@slot99.pl

We aim to acknowledge all privacy-related enquiries promptly and resolve them as quickly as possible. For account security concerns — such as suspected unauthorised access — please contact us immediately and change your password without delay.

For more details on how your account is managed and what rules apply to your use of the platform, please read our Terms and Conditions. For responsible gaming tools and support resources, visit our Responsible Gaming page.